FAQ

SHIPPING:

We offer a flat rate of $8 for all orders within the USA, and free shipping for orders over $100. For international orders, please contact us at soothingways.co@gmail.com.

RETURNS:

At Soothing Ways, our priority is your satisfaction. If for any reason you are not fully satisfied with your purchase, we offer exchanges or refunds within fourteen (14) days of the purchase date, provided that the items are new and unused. Please note that we do not accept returns for candles or soaps that have been burned or used to test the scent. For more information about our return policy, feel free to reach out to us at soothingways.co@gmail.com

PROCESSING TIME:

We strive to ship all in-stock items within 2-3 business days through USPS first class mail (2-5 days). While delivery time is dependent on the postal service, we are committed to ensuring your order arrives as expected. If you have any concerns regarding your package, please reach out to us at soothingways.co@gmail.com and we will do our best to assist you. Please note that we are not responsible for any delays, re-routes, or failed deliveries.

LOCAL DELIVERY

We offer local delivery in the Bristol, Connecticut area. Simply select the "pick up" at check out and email me at soothingways.co@gmail.com for local delivery. If you are unsure whether your town is within the delivery area, please contact us for assistance

CHARITIES WE SUPPORT: